Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,400

members

587

online

28,953

topics

Top

Not able to watch tv onlne

New Poster

Not able to watch tv onlne

I can.t seem to be able to watch onlne. I get this error:

 

Sorry, we've run into a problem.

 

The good news? We can take care of it right now. First, you'll need to sign out of your account.
When you sign back in it'll be fixed. Ready?

(Error ftde.provision.accountMismatch: RemoveDevice)

 

It doesn't get fixed when I log out and back on

 

New Poster

Re: Not able to watch tv onlne

Me too. Did you ever get it resolved?

New Poster

Re: Not able to watch tv onlne

I have a brand new computer, and have the same problem.

 tried loggin in and out multiple times.

 no luck so far...

any any solution yet?

 

New Poster

Re: Not able to watch tv onlne

I've been getting the exact same error message for about a month now. I was able to get it to work once, about 2 weeks ago. Since then, nothing. I work out of town a lot, so using this feature would be amazing...if it ever actually worked. 

 

I've searched the exact error message: Error ftde.provision.accountMismatch, and nothing comes up on the forums other than this thread. Has anyone gotten a response on how to fix this or what the problem is yet??

Official Employee

Re: Not able to watch tv onlne

Hi andyechester,   I can review this further for you, could you please send me a private message with your account information (name on account, address and account number).

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

New Poster

Re: Not able to watch tv onlne

I’d like to have a response to this to.... can you post the solution so we can all see?
Bronze Problem Solver

Re: Not able to watch tv onlne


Jjewellatl wrote:
I’d like to have a response to this to.... can you post the solution so we can all see?

they don't post the solution if it requires adjustments/repairs to the customers account made by comcast.

Official Employee

Re: Not able to watch tv onlne

Hi Jjewellatl, I have responded to your thread.

 

Thank you


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 7 replies
  • 1020 views
  • 0 kudos
  • 7 in conversation