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Not able to schedule DVR recordings with firefox. It worked until about a week ago.

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Not able to schedule DVR recordings with firefox. It worked until about a week ago.

I use firefox as my browser and have always been able to schedule recordings from firefox on my computer.  About a week ago, it stopped working - I get a message that it is loading and it never gets beyond that.  I have completely uninstalled and reinstalled firefox two or three times to no avail.  If I use Internet Explorer or Safari, scheduling a recording from my comuter works fine.

 

Does anyone have any idea what could be wrong.  I've spoken to Comcast, but they could not resolve it over the phone.  I have no idea what is preventing firefox from shceduling my recordings...  Help!!

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Official Employee

Re: Not able to schedule DVR recordings with firefox. It worked until about a week a


iraz wrote:

I use firefox as my browser and have always been able to schedule recordings from firefox on my computer.  About a week ago, it stopped working - I get a message that it is loading and it never gets beyond that.  I have completely uninstalled and reinstalled firefox two or three times to no avail.  If I use Internet Explorer or Safari, scheduling a recording from my comuter works fine.

 

Does anyone have any idea what could be wrong.  I've spoken to Comcast, but they could not resolve it over the phone.  I have no idea what is preventing firefox from shceduling my recordings...  Help!!


It seems like that there is something in Firefox that is blocking the feature from working.

 

Have you recently added any plug-ins or add-ons to Firefox?

 

Have you tried clearing your history, cookies, and cache?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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