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Non Xfinity Apps Failing to Authenticate

New Poster

Non Xfinity Apps Failing to Authenticate

So subscribe to the Preimier Package with all channels using a cable card.  I have access to all the channels on the cable card and on the Xfinity app.  However when I try to authenticate some of the apps on my AppleTV I get an error that I do not subscribe to that channel and need to upgrade my service.  It is not every app, some authenticate fine others don't.

 

I have talked with several reps over the phone and gotten no where, transfered all over the place.  Really would like to get this to function properly.

New Poster

Re: Non Xfinity Apps Failing to Authenticate

Same here too
I can't authenticate watchespn Disney cnngo. I have those package and watching it on my TV but I keep getting unable to load cause I don't have the package when I try to authenticate them on my Roku
Service Expert

Re: Non Xfinity Apps Failing to Authenticate

Shot in the dark; do you have cookies enabled?




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Gold Problem Solver

Re: Non Xfinity Apps Failing to Authenticate


RobertWy wrote: Shot in the dark; do you have cookies enabled?

???

 

Does a Roku even have cookies? : " ... when I try to authenticate them on my Roku".

Service Expert

Re: Non Xfinity Apps Failing to Authenticate


BruceW wrote:

RobertWy wrote: Shot in the dark; do you have cookies enabled?

???

 

Does a Roku even have cookies? : " ... when I try to authenticate them on my Roku".


Ooops!  I was thinking the Xfinity TV website.




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I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
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Mark it as a solution!solution Icon

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