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No local channels with xfinity x1 TV app

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Message 1 of 39
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I have subscribed to all the channels through Comcast and use my x1 xfinity TV app to watch live tv on my iPad and iPhone. As of 2 days ago I can't access any local channels anymore (NBC, CBS, Fox, ABC, etc... on the app and have called Comcast twice and they can't figure out why. Is there someone who can help me get these channels back? I have done many hard resets and uninstalled and reinstalled the app twice, with no success. Thanks
38 REPLIES
Posted by
Official Employee

Message 2 of 39
9,312 Views
Are they missing from your channel line up or getting a playback error when trying to access them? Most likely there is an issue with our back office causing your issues.. Resetting your device or app won't fix fix your issue.



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Message 3 of 39
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At first I was getting error 12012 saying there's no subscription or there is a problem. After I uninstalled and reinstalled the app, now when I try to manually enter the missing local channels using the search bar, nothing happens at all. They are all missing from my line up.
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Message 4 of 39
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I can see the channels, but when I tune to them, nothing happens. Was working until a few days ago,
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Message 5 of 39
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I am having the same problem for the past couple of days.  I have also called and talked with an agent and the problem is still not solved.  Help!

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Message 6 of 39
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I guess I will get in line with the rest of you. I have called support and they have no clue. Been passed around, they even sent a tech to my house. 

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Message 7 of 39
8,714 Views
This just started happening to me. Error code 12012. Anyone get any resolution?
Posted by
Admin1

Message 8 of 39
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Rcckks96 - I did a data refresh on your account. See if that resolved your issue. 




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Message 9 of 39
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I've been having this same problem as well. I can't watch a recorded show on the app if it was recorded on a local channel.
Posted by
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Message 10 of 39
8,369 Views

I'm having the same issue, could someone please help?  This has been going on WAY too long. 

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Message 11 of 39
8,316 Views
Hello! I'm having an issue where I can watch and record perfectly on my DVR and the shows appear on my DVR, but no shows recorded on local stations (nbc, cbs or abc) show up on my app or web! It used to work perfectly and loved being able to watch recorded late night shows or Today show from my computer or download for offline viewing when I was going out traveling and wanted to catch-up on my shows. All local stations are removed from my channel guide view on the app and web! Shows all channels except local ones! Called Comcast... Transferred a bunch of times...finally realized they have an App tech support which was clueless on what was causing my issue. Said a tech would get back to me within 48 hours. Nobody has reached back out and very frustrated. My neighbor who also has Comcast has no issues with his app and can see all local stations.
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Message 12 of 39
8,127 Views
Add me to the list I loved this app. So much better than the other xfinity app. Now can't get all my channels. Getting more and more frustrated with Comcast
Posted by
Admin1

Message 13 of 39
8,063 Views

Hello All -- For App issues, start by refreshing the App or uninstall/reinstall it. Please contact me directly if you are still having issues.

 

Click my name (ComcastZach) and click Private Message Me. 




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Message 14 of 39
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This is obviously not a technical issue since many users have the same issue. In fact when I try to access a local channel outside of my wifi network I get a more elegant error that just tells me this channel is not available outside the home. I would assume it's some type of licensing/royalty fee issue. The inability to access my local channels when traveling makes this app pretty much useless. 

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Message 15 of 39
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Why can't I see any local channels on xfinity tv app?
Posted by
Service Expert

Message 16 of 39
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Are you logged in to your primary comcast.net account?




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Message 17 of 39
7,089 Views

Having the issue when I was with dishnetwork I could get my local channels. Thinking about going back

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Message 18 of 39
6,948 Views

I've lost local channels from the Xfinity TV app for iPad.  Deleted and reinstalled the app but channels still missing.

Posted by
Service Expert

Message 19 of 39
6,925 Views

Compson wrote:

I've lost local channels from the Xfinity TV app for iPad.  Deleted and reinstalled the app but channels still missing.


FYI, mine are working here in the Houston market.




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Message 20 of 39
6,231 Views
I have the same problem. Spoke with a technician 9/30 and he said it's a virus/bug problem on their end and they are working on it but don't have a projected fix time yet. I noticed online that other parts of the country who have Time Warner Cable are experiencing the same issue with their TWC app. Don't know if this is the truth or a ruse hit I'd like it fixed bc of the amount of $$ I spend with them every month. Anyone else hear anything?
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Message 21 of 39
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Same for me. I have more shows showing on my TV DVR than are available on my app which the technician notes and the missing ones were all recorded on local network channels. Frustrating!!! Can't believe they can't figure this out. I want a credit for all the days this isn't working also!!!
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Message 22 of 39
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That doesn't work Zach.
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Message 23 of 39
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In in Houston too but mine isn't working as of about a week ago. Deleted and reinstalled 2x but doesn't work.
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Message 24 of 39
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I have had the same problem for a week.  XFINITY doesn't have a clue.

Posted by
Service Expert

Message 25 of 39
5,270 Views

lcwwerner wrote:
In in Houston too but mine isn't working as of about a week ago. Deleted and reinstalled 2x but doesn't work.

I am in the Houston market and I am able to watch local channels with my X1 TV app with both iPhone and iPad.

 

What device are you using?




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Message 26 of 39
4,067 Views

I am also having a very similar issue...  My aps - none of them show several channels...   so I cannot even record anything - or have access to see the guide on any lower numbers in the channel line up.  I have been excalated to tier 3 but it's been over a week and no results. 

 

How can we correct this???!!!

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Message 27 of 39
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Posted by
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Message 28 of 39
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CC71220 wrote:
So, what will fix it?

Sometimes an account "refresh" will fix it if it is an issue of "entitlements" (list of what channels you are subscribed to). I looked up your account and there are no IP streaming versions of your local channels. That either means that your account is connected to the wrong channel lineup (there are thousands) or the IP streams in your market are down. I suspect any Cloud DVR recordings on these channels are also failing.  Can you confirm? 

 

I don't work in customer service so can't open a ticket on your behalf. Please call us at 800-XFINITY and tell the agent that the "IP streams for your local channels are not available). They will need to escalate to tier 2 or higher or open a ticket.  I'm very sorry.

 

-ComcastDan




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Message 29 of 39
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Message 30 of 39
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I guess they never fixed the bug because it's now June 2017 and I have no local channels on this app.
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Message 31 of 39
2,023 Views
I have the sane problem!! I live in Vancouver, wa. It all started in March, for me. I do get get channels 2,6 or 8. I am very upset that prorams I like to watch; I am not able to get... plus, I pay for this!! I am looking into changing to Dish TV!!
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Message 32 of 39
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Oops! Errors in my typing... I DO NOT get channels 2,6,8.
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Message 33 of 39
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Maybe we should all be contacting the local stations. Since so many people are affected; it may be hurting their viewing numbers, which in turn affects their advertising.
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Message 34 of 39
1,739 Views
We cannot get local channels either. Did the same things you did and no luck. This is annoying, you pay an exhorbitant amount to comcast every month and they cannot keep up their end of the contract by supplying the services bought on a consistent basis.
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Message 35 of 39
1,425 Views

Pretty frustrating.... The channels say add to your line up but don't tell you how. They should have installed the channels we have paid for when they were here. 


Gbrawls wrote:
At first I was getting error 12012 saying there's no subscription or there is a problem. After I uninstalled and reinstalled the app, now when I try to manually enter the missing local channels using the search bar, nothing happens at all. They are all missing from my line up.

 

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Message 36 of 39
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Thank them for nothing. Still two wks later and still tells me to add to my line up. 

 

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Message 37 of 39
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Disgusting....... add to your line up. Two weeks later still trying to figure that out. They should put the channels you are paying for on your line up.

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Message 38 of 39
383 Views

I am having a problem with my comcast cable . I am not using an app . All of my local channels pixel out .ABC CBS NBC and a few others . It just happens on those channels none of my premium channels are affected . I had the resend signal and reboot my box  they were baffled so they sent a tech . He blamed it on my outdated wires which were only 6 months old and had been working fine till the end of August . He replaced them and the box and still pixeling . So he says the only other option is changing main wiring inside the attic which requires managers approval .Well, it seems to me if its the wiring  all of the channels would be bad .He tested my signal and said it was great and he left saying they were having some office issues that could be it  .He said he was sorry and left ...leaving me paying for channels I cannot watch . I am under a 2 year contract with comcast but this seems to violate that contract  .  Any suggestions ?

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Message 39 of 39
235 Views
Yes, bait and switch. Shame on comcast as you cannot watch the same channels you pay for if remote. Multiple miss -representations.

Yes - you can watch the same channels on a device while in your house on your home comcast wifi.
No - you cannot watch those same channels if in the same local geography, but not on your home comcast wifi. Your working channels including local channels via tv2go.

No - you cannot watch those same channels if in a non local geography (traveling out of area or state). Your working channels do not include those local channels, while still using tv2go.

While you pay for full service, comcast claims it is a restriction of the local providers. Paid advertising, not your paid subscription.

Shame on comcast.