Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,611,476

members

60

online now

1,793,250

discussions

Back to Top

No local channels with xfinity x1 TV app

Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-18-2012
Posts: 3
Message 1 of 29 (6,351 Views)

No local channels with xfinity x1 TV app

I have subscribed to all the channels through Comcast and use my x1 xfinity TV app to watch live tv on my iPad and iPhone. As of 2 days ago I can't access any local channels anymore (NBC, CBS, Fox, ABC, etc... on the app and have called Comcast twice and they can't figure out why. Is there someone who can help me get these channels back? I have done many hard resets and uninstalled and reinstalled the app twice, with no success. Thanks
28 REPLIES
Posted by
Official Employee

Member Since: ‎07-28-2014
Posts: 1,082
Message 2 of 29 (6,323 Views)

Re: No local channels with xfinity x1 TV app

Are they missing from your channel line up or getting a playback error when trying to access them? Most likely there is an issue with our back office causing your issues.. Resetting your device or app won't fix fix your issue.



Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Regular Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎11-18-2012
Posts: 3
Message 3 of 29 (6,312 Views)

Re: No local channels with xfinity x1 TV app

At first I was getting error 12012 saying there's no subscription or there is a problem. After I uninstalled and reinstalled the app, now when I try to manually enter the missing local channels using the search bar, nothing happens at all. They are all missing from my line up.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-10-2015
Posts: 1
Message 4 of 29 (6,270 Views)

I can see the channels, but when I tune to them, nothing...

I can see the channels, but when I tune to them, nothing happens. Was working until a few days ago,
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-31-2003
Posts: 2
Message 5 of 29 (6,260 Views)

Re: No local channels with xfinity x1 TV app

I am having the same problem for the past couple of days.  I have also called and talked with an agent and the problem is still not solved.  Help!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎07-02-2015
Posts: 2
Message 6 of 29 (6,219 Views)

Re: No local channels with xfinity x1 TV app

I guess I will get in line with the rest of you. I have called support and they have no clue. Been passed around, they even sent a tech to my house. 

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎01-04-2016
Posts: 8
Message 7 of 29 (5,725 Views)

Re: No local channels with xfinity x1 TV app

This just started happening to me. Error code 12012. Anyone get any resolution?
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,228
Message 8 of 29 (5,665 Views)

Re: No local channels with xfinity x1 TV app

Rcckks96 - I did a data refresh on your account. See if that resolved your issue. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-18-2016
Posts: 1
Message 9 of 29 (5,580 Views)

Re: No local channels with xfinity x1 TV app

I've been having this same problem as well. I can't watch a recorded show on the app if it was recorded on a local channel.
Posted by
Frequent Visitor

Member Since: ‎01-10-2015
Posts: 12
Message 10 of 29 (5,380 Views)

Re: No local channels with xfinity x1 TV app

I'm having the same issue, could someone please help?  This has been going on WAY too long. 

Posted by
Frequent Visitor
  • You have posted 5 replies to the community. Thank you for keeping the conversations going!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎09-03-2014
Posts: 8
Message 11 of 29 (5,327 Views)

Re: No local channels with xfinity x1 TV app

Hello! I'm having an issue where I can watch and record perfectly on my DVR and the shows appear on my DVR, but no shows recorded on local stations (nbc, cbs or abc) show up on my app or web! It used to work perfectly and loved being able to watch recorded late night shows or Today show from my computer or download for offline viewing when I was going out traveling and wanted to catch-up on my shows. All local stations are removed from my channel guide view on the app and web! Shows all channels except local ones! Called Comcast... Transferred a bunch of times...finally realized they have an App tech support which was clueless on what was causing my issue. Said a tech would get back to me within 48 hours. Nobody has reached back out and very frustrated. My neighbor who also has Comcast has no issues with his app and can see all local stations.
Posted by
Frequent Visitor

Member Since: ‎03-12-2013
Posts: 10
Message 12 of 29 (5,138 Views)

Re: No local channels with xfinity x1 TV app

Add me to the list I loved this app. So much better than the other xfinity app. Now can't get all my channels. Getting more and more frustrated with Comcast
Posted by
Administrator

Member Since: ‎03-31-2015
Posts: 8,228
Message 13 of 29 (5,074 Views)

Re: No local channels with xfinity x1 TV app

Hello All -- For App issues, start by refreshing the App or uninstall/reinstall it. Please contact me directly if you are still having issues.

 

Click my name (ComcastZach) and click Private Message Me. 




Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-16-2007
Posts: 1
Message 14 of 29 (4,278 Views)

Re: No local channels with xfinity x1 TV app

This is obviously not a technical issue since many users have the same issue. In fact when I try to access a local channel outside of my wifi network I get a more elegant error that just tells me this channel is not available outside the home. I would assume it's some type of licensing/royalty fee issue. The inability to access my local channels when traveling makes this app pretty much useless. 

Posted by
Visitor
  • Congrats on Posting your first topic!
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-14-2016
Posts: 2
Message 15 of 29 (4,235 Views)

Re: No local channels with xfinity x1 TV app

Why can't I see any local channels on xfinity tv app?
Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 16 of 29 (4,217 Views)

Re: No local channels with xfinity x1 TV app

Are you logged in to your primary comcast.net account?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.
  • Congrats on Posting your first topic!

Member Since: ‎08-18-2016
Posts: 3
Message 17 of 29 (4,100 Views)

Re: No local channels with xfinity x1 TV app

Having the issue when I was with dishnetwork I could get my local channels. Thinking about going back

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎08-24-2016
Posts: 2
Message 18 of 29 (3,959 Views)

Re: No local channels with xfinity x1 TV app

I've lost local channels from the Xfinity TV app for iPad.  Deleted and reinstalled the app but channels still missing.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 19 of 29 (3,936 Views)

Re: No local channels with xfinity x1 TV app


Compson wrote:

I've lost local channels from the Xfinity TV app for iPad.  Deleted and reinstalled the app but channels still missing.


FYI, mine are working here in the Houston market.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-01-2015
Posts: 4
Message 20 of 29 (3,242 Views)

Re: No local channels with xfinity x1 TV app

I have the same problem. Spoke with a technician 9/30 and he said it's a virus/bug problem on their end and they are working on it but don't have a projected fix time yet. I noticed online that other parts of the country who have Time Warner Cable are experiencing the same issue with their TWC app. Don't know if this is the truth or a ruse hit I'd like it fixed bc of the amount of $$ I spend with them every month. Anyone else hear anything?
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-01-2015
Posts: 4
Message 21 of 29 (3,239 Views)

Re: No local channels with xfinity x1 TV app

Same for me. I have more shows showing on my TV DVR than are available on my app which the technician notes and the missing ones were all recorded on local network channels. Frustrating!!! Can't believe they can't figure this out. I want a credit for all the days this isn't working also!!!
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-01-2015
Posts: 4
Message 22 of 29 (3,234 Views)

Re: No local channels with xfinity x1 TV app

That doesn't work Zach.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-01-2015
Posts: 4
Message 23 of 29 (3,232 Views)

Re: No local channels with xfinity x1 TV app

In in Houston too but mine isn't working as of about a week ago. Deleted and reinstalled 2x but doesn't work.
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎11-19-2016
Posts: 1
Message 24 of 29 (2,308 Views)

Re: No local channels with xfinity x1 TV app

I have had the same problem for a week.  XFINITY doesn't have a clue.

Posted by
Service Expert

Member Since: ‎08-19-2009
Posts: 7,218
Message 25 of 29 (2,281 Views)

Re: No local channels with xfinity x1 TV app


lcwwerner wrote:
In in Houston too but mine isn't working as of about a week ago. Deleted and reinstalled 2x but doesn't work.

I am in the Houston market and I am able to watch local channels with my X1 TV app with both iPhone and iPad.

 

What device are you using?




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎02-05-2017
Posts: 1
Message 26 of 29 (1,078 Views)

Re: No local channels with xfinity x1 TV app

I am also having a very similar issue...  My aps - none of them show several channels...   so I cannot even record anything - or have access to see the guide on any lower numbers in the channel line up.  I have been excalated to tier 3 but it's been over a week and no results. 

 

How can we correct this???!!!

Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎01-08-2017
Posts: 1
Message 27 of 29 (431 Views)

Re: No local channels with xfinity x1 TV app

So, what will fix it?
Posted by
Official Employee

Member Since: ‎10-10-2016
Posts: 686
Message 28 of 29 (410 Views)

Re: No local channels with xfinity x1 TV app


CC71220 wrote:
So, what will fix it?

Sometimes an account "refresh" will fix it if it is an issue of "entitlements" (list of what channels you are subscribed to). I looked up your account and there are no IP streaming versions of your local channels. That either means that your account is connected to the wrong channel lineup (there are thousands) or the IP streams in your market are down. I suspect any Cloud DVR recordings on these channels are also failing.  Can you confirm? 

 

I don't work in customer service so can't open a ticket on your behalf. Please call us at 800-XFINITY and tell the agent that the "IP streams for your local channels are not available). They will need to escalate to tier 2 or higher or open a ticket.  I'm very sorry.

 

-ComcastDan




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Posted by
Visitor
  • Thank you contributor for your first reply to the community!
 Posting replies is the best way to get involved.

Member Since: ‎03-20-2017
Posts: 1
Message 29 of 29 (252 Views)

Re: No local channels with xfinity x1 TV app

Me, too.