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When I try to use HBOgo, CNN.com, etc and log in with my Comcast username it says "VIDEO SUBSCRIPTION REQUIRED" even though I have the Premier HD/Premiums pack. When I log into to comcast.com it says I have phone and internet but no television service! On demand is also not working, but if I try to 'add' a subscription it shows up on the next screen but nothing works. Calling 800COMCAST resulted in being told that it was my computer or that I needed to reset my emta and box--which has nothing to do with it!
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When I call Comcast they DO show my correct package--just comcast.com, on demand and HBO go don't. Resetting the boxes, of course, had zero effect.
are you using the primary account holders credentials.?
One does not need to sign in as the primary for it work. Even if you are signed in as a secondary account videos will play.