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No Sound on BNCE

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No Sound on BNCE

It's not coming in on my television and it's not coming in on my computer. Anyone know what the issue is?

New Poster

Re: No Sound on BNCE

see http://forums.xfinity.com/t5/XFINITY-Stream-Website/No-sound-when-streaming-xfinity-tv-on-PC/td-p/29...

This is a known issue with the Adobe Flash version 27.0. Comcast contacted Adobe and this will be fixed in Adobe Flash's next release.

Below are some troubleshooting steps to try in the interim before an update is released.



Problem: No Audio when connected to HDMI Cable (Happening with Adobe Flash version 27.0)



  1. Go to https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html
  2. Click “Reset Flash License Files” button
  3. Clear browser cookies & cache
  4. Quit the browser
  5. Re-launch and login to the App



Problem: No Audio when connected to Bluetooth Speaker / Headphones



  1. Pair your device
  2. Clear browser cookies & cache
  3. Quit the browser
  4. Re-launch and login to the App



How to clear browser history:



  • Click ‘History’ from browser menu
  • Click ‘Clear Recent History’
  • Set ‘Time range to clear’ as `Everything`
  • Check Cookies & Cache
  • Click ‘Clear Now’ button
  • Load the app and login



  • Click ‘History’ from browser menu
  • Click ‘Clear History’
  • Select ‘All History’
  • Click ‘Clear History’ button


Internet Explorer:

  • Go to Settings
  • Click ‘Internet Options’
  • On the ‘General’ tab, click ‘Delete’ button
  • Check - Temporary Internet Files and website Files, Cookies & Website data, Form data
  • Click “Delete” button
  • Click ‘Apply’ and then ‘OK’ button



MS Edge:

  • Click on the three dots (on the top right)
  • Click on Settings
  • Scroll and click ‘Choose What to clear’ button under ‘Clear browsing data’ section
  • Check - Cookies and saved website data & Cached data and files.
  • Click on Clear button
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