Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,962

members

68

online now

1,952,229

discussions

Top

No Sound on BNCE

New Poster

No Sound on BNCE

It's not coming in on my television and it's not coming in on my computer. Anyone know what the issue is?

New Poster

Re: No Sound on BNCE

see http://forums.xfinity.com/t5/XFINITY-Stream-Website/No-sound-when-streaming-xfinity-tv-on-PC/td-p/29...

This is a known issue with the Adobe Flash version 27.0. Comcast contacted Adobe and this will be fixed in Adobe Flash's next release.

Below are some troubleshooting steps to try in the interim before an update is released.

 

 

Problem: No Audio when connected to HDMI Cable (Happening with Adobe Flash version 27.0)

 

Solution:

  1. Go to https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager08.html
  2. Click “Reset Flash License Files” button
  3. Clear browser cookies & cache
  4. Quit the browser
  5. Re-launch and login to the App

 

 

Problem: No Audio when connected to Bluetooth Speaker / Headphones

 

Solution:

  1. Pair your device
  2. Clear browser cookies & cache
  3. Quit the browser
  4. Re-launch and login to the App

 

 

How to clear browser history:

 

Firefox:

  • Click ‘History’ from browser menu
  • Click ‘Clear Recent History’
  • Set ‘Time range to clear’ as `Everything`
  • Check Cookies & Cache
  • Click ‘Clear Now’ button
  • Load the app and login

 

Safari:

  • Click ‘History’ from browser menu
  • Click ‘Clear History’
  • Select ‘All History’
  • Click ‘Clear History’ button

 

Internet Explorer:

  • Go to Settings
  • Click ‘Internet Options’
  • On the ‘General’ tab, click ‘Delete’ button
  • Check - Temporary Internet Files and website Files, Cookies & Website data, Form data
  • Click “Delete” button
  • Click ‘Apply’ and then ‘OK’ button

 

 

MS Edge:

  • Click on the three dots (on the top right)
  • Click on Settings
  • Scroll and click ‘Choose What to clear’ button under ‘Clear browsing data’ section
  • Check - Cookies and saved website data & Cached data and files.
  • Click on Clear button
Discussion stats
  • 1 reply
  • 214 views
  • 0 kudos
  • 2 in conversation