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No DVR recordings in Xfinity TV app

New Poster

No DVR recordings in Xfinity TV app

When I use the Xfinity TV app on my iPad the live television works, but none of my DVR shows are available to download them. I have the X1 platform and live in a Philadelphia suburb so I believe I have the X1 cloud service and should be able to use this app. Any help would be greatly appreciated.

Problem Solver

Re: No DVR recordings in Xfinity TV app

Call Comcast, speak to Billing, and tell them you want the Cloud DVR rate code added to your account.  It is NOT added automatically.

Official Employee

Re: No DVR recordings in Xfinity TV app

Hi fourgal, I will send you a private message to further assist.

 

thank you




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