Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,502

members

64

online now

1,954,356

discussions

Top

No Connection

New Poster

No Connection

When I tried to get to the Weather Channel, I got a message that I needed to retype the address--even though I'd linked directly from your listing!!!

 

What gives?

Official Employee

Re: No Connection


doughco wrote:

When I tried to get to the Weather Channel, I got a message that I needed to retype the address--even though I'd linked directly from your listing!!!

 

What gives?


What Xfinity page are you referring to? Please post the link and I will further look into it.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: No Connection

I don't know what happened to my first response (at 9:23 MDT)  but basically, I used your channel listing to link to the Weather Channel.  It took me to a couple other links, then I got this:

 

"Hmmm, we're having trouble finding that page.

 It's probably because the page has moved or is no longer available. If you typed in the address, you may want to double-check your spelling. If you think you've found a broken link, please let us know.

Go to the XFINITY TV homepage."

 

Of course the homepage is of no use for this.

Official Employee

Re: No Connection


doughco wrote:

I don't know what happened to my first response (at 9:23 MDT)  but basically, I used your channel listing to link to the Weather Channel.  It took me to a couple other links, then I got this:

 

"Hmmm, we're having trouble finding that page.

 It's probably because the page has moved or is no longer available. If you typed in the address, you may want to double-check your spelling. If you think you've found a broken link, please let us know.

Go to the XFINITY TV homepage."

 

Of course the homepage is of no use for this.


What is the link on the homepage?

 

What is the link of the weather page not working?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 3 replies
  • 573 views
  • 0 kudos
  • 2 in conversation