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New TV App for IOS out Today

Posted by
Silver Problem Solver

Message 1 of 10
883 Views

FYI everyone having issues with the xfinity TV app.  There is a new IOS version out today.  Go to the app store and download it, it might fix some of your issues.

9 REPLIES
Posted by
Silver Problem Solver

Message 2 of 10
882 Views

FYI  I just downloaded it and now play now does not work.  So if you have no issues with it you might want to wait as there must be a problem with it.   Ill report back if I can get it working.

Posted by
Official Employee

Message 3 of 10
871 Views

rog286713 wrote:

FYI  I just downloaded it and now play now does not work.  So if you have no issues with it you might want to wait as there must be a problem with it.   Ill report back if I can get it working.


What version of iOS is it?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 




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Posted by
Silver Problem Solver

Message 4 of 10
866 Views

5.0.1 version.  I cleared my cookies and cache and it looks like only showtime is not working for me.  It did work before the update though. 

Posted by
Silver Problem Solver

Message 5 of 10
855 Views

Looks like you have to restart your device after you download the app.  I still cannot get showtime to work.  Everything else works, even hbo go. 

Posted by
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Message 6 of 10
846 Views
Same issue that showtime commercial plays on app but then the actual show (episode of dexter) will not load. Other networks work.
Posted by
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Message 7 of 10
844 Views
FYI iphone4 and iOS 5.0.1
Posted by
Silver Problem Solver

Message 8 of 10
831 Views

exact same problem here.  The trailer plays then it says playing and then goes dark.  Glad its not just me.   Anyone at comast have any ideas.  It all worked before the new app.

Posted by
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Message 9 of 10
789 Views
This is odd. Showtime runs on my iPhone 4S, but not on the iPad (original). All other premium networks are fine, which includes HBO, Starz, and Encore. I have the latest IOS version referenced above.
Highlighted
Posted by
Silver Problem Solver

Message 10 of 10
778 Views

There is definately a problem with the app.   Look at the reviews on apples site.  last I checked there were 60 reviews and most give one star saying it doesnt't work.  I had no problems at all using the app on everything until the update now almost nothing will load and play.  I just get the trailer and then a black screen.,