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New Green Lantern and Young Justice not working

Frequent Visitor

New Green Lantern and Young Justice not working

Hi there,

 

This isnt a universal problem, it seems to only happen to videos that were recently updated/uploaded/by you.

 

Today I am having the issue with the following links:

http://xfinitytv.comcast.net/tv/Green-Lantern%3A-The-Animated-Series/173730/2233991235/Flight-Club/v...

http://xfinitytv.comcast.net/tv/Young-Justice/106965/2233991381/Alienated/videos

 

Here is my info:

My Zip Code:94043My Cable Provider:ComcastMy myDVR Manager Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:66.147.214.164My operating system:Windows - UndefinedMy web browser:Chrome 18 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.168 Safari/535.19My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.2 R202Javascript:EnabledCookies:Enabled

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Official Employee

Re: Getting Error 6030 when viewing certain videos


jhooverjr wrote:

Hi there,

 

This isnt a universal problem, it seems to only happen to videos that were recently updated/uploaded/by you.

 

Today I am having the issue with the following links:

http://xfinitytv.comcast.net/tv/Green-Lantern%3A-The-Animated-Series/173730/2233991235/Flight-Club/v...

http://xfinitytv.comcast.net/tv/Young-Justice/106965/2233991381/Alienated/videos

 

Here is my info:

My Zip Code:94043My Cable Provider:ComcastMy myDVR Manager Status:ActivatedMy Set Top Box NamesVR 1My Queue setup:FalseFacebook Queue Syncing:FalseFacebook Connect:FalseMy public IP address:66.147.214.164My operating system:Windows - UndefinedMy web browser:Chrome 18 - Mozilla/5.0 (Windows NT 5.1) AppleWebKit/535.19 (KHTML, Like Gecko) Chrome/18.0.1025.168 Safari/535.19My system typeesktop Computer Or Other DeviceMy Move player version:Not InstalledMy Silverlight version:5.1.10411.0My flash version:11.2 R202Javascript:EnabledCookies:Enabled


Our team is looking into this. I will alert you when it is resolved.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: Getting Error 6030 when viewing certain videos

I forgot to put that I HAD started watching Green Lantern, and about 10 minutes in the picture started to freeze, then completely locked up. After that is when I started not being able to see the video at all due to Error 6030.

Frequent Visitor

Re: Getting Error 6030 when viewing certain videos

Hi there, 

 

I again tried to access another program X-Men: First Class and got the same issue: http://xfinitytv.comcast.net/movies/X-Men%3A-First-Class/158577/2202643712/X-Men%3A-First-Class-(HBO...

 

This is NOT every video I want to look at, only certain ones such as what I've already listed. Again, I tried accessing this week's Young Justice http://xfinitytv.comcast.net/tv/Young-Justice/106965/2236911937/Salvage/videos and Green Lantern: http://xfinitytv.comcast.net/tv/Green-Lantern%3A-The-Animated-Series/173730/2236912060/Invasion/vide... and continue to get the Error 6030.

 

Is there any update to this issue?

New Poster

Re: Getting Error 6030 when viewing certain videos

Issue is latest release of updates for Silverlight rev 5 issued about 05/13 screws up DRM I think.

ONLY FIX UNTIL MICROSOFT AND COMCAST GET THEIR ACT TOGETHER,  uninstall silverlight ver 5 using control panel go to add or remove programs then remove silverlight.  Go to Microsoft download site and get older version 4.0 Silverlight.  install it and it works just fine.

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