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Netflix buffering alot

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Netflix buffering alot

Netflix is buffering alot in the evening on our Smart TV so we can't watch.....however, during the day it works just fine. 

Official Employee

Re: Netflix buffering alot

 

Hi Silverete, buffering on an app is caused primarily by a poor signal or loss of an internet connection. Please reboot your modem if you continue to experience this issue at night, you can also click on this link to learn more about basic internet trouble shooting. 




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Problem Solver

Re: Netflix buffering alot

Do you have more people at home using other devices while you are watching Netflix, compared to daytime?

 

If so, you may be to upgrade your internet level of service you are currently using.

 

it is also possible that Neflix is picking up more customers than it can handle at peak periods of viewing.

 

If you can get Neflix over steaming video by other means, you would who's fault it really is: Comcast or Neflix.

Official Employee

Re: Netflix buffering alot

This is really a networking issue, since you are an internet only customer. You have an older modem and it’s out of spec. How are you getting Netflix?



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Official Employee
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Re: Netflix buffering alot

Problem Solver

Re: Netflix buffering alot


Silverete wrote:

Netflix is buffering alot in the evening on our Smart TV so we can't watch.....however, during the day it works just fine. 


Using a pc, try same streaming services on it using same connection type: wired or wireless. If no problem found, then its a network problem to your tv. If still a problem run speedtest (http://www.speedtest.net/) on device and report tested speed.