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Need Help with Net via TV

Frequent Visitor

Need Help with Net via TV

When I access the web from my TV I keep getting bumped to some strange unknown site.  I tried using various browsers and type in, for example, comcast.com or comcast.net and get bumped to a strange link.  I want to access my account via the web on my TV so I can watch shows that are only available online. 

Service Expert

Re: Need Help with Net via TV

Do you have the X1 System?




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Frequent Visitor

Re: Need Help with Net via TV

yes I do have the X1

Service Expert

Re: Need Help with Net via TV

Trying to connect to the web with your TV is not an X1 issue.  It is a network issue.  My TV's are able to connect to the Internet but they use either wifi or an ethernet connection.




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Re: Need Help with Net via TV

Thanks, so if Comcast is my network provider shouldn't they fix it:?  That is why I posted the issue here, I tried asking for help and just got the run around.  

Service Expert

Re: Need Help with Net via TV


disankey wrote:

Thanks, so if Comcast is my network provider shouldn't they fix it:?  That is why I posted the issue here, I tried asking for help and just got the run around.  


What kind of network connection are you using?  

 

It sounds like you are trying to bypass the X1 system.  To access it, you have to have an X1 STB attached to your TV.

 

My Samsung is a SmartTV with a browser and other apps like YouTube, Netflix, etc.  I have never tried to access X1 with it.  But maybe this URL will work:

 

https://tv.xfinity.com/listings

 




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Frequent Visitor

Re: Need Help with Net via TV

I have the same TV and will give that URL a try.  Thanks again

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