Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,170

members

11

online now

1,952,317

discussions

Top

Narration on some shows

New Poster

Narration on some shows

I just installed a new modem sent to me by Xfinity.  Three TV's work fine.  But the forth has narration over the video.  How do i turn it off"

Bronze Problem Solver

Re: Narration on some shows


Gizzie8828 wrote:

I just installed a new modem sent to me by Xfinity.  Three TV's work fine.  But the forth has narration over the video.  How do i turn it off"


Are you watching using the web site?

New Poster

Re: Narration on some shows

no.  Just turning on the TV with the Xfinity remote

Bronze Problem Solver

Re: Narration on some shows


Gizzie8828 wrote:

no.  Just turning on the TV with the Xfinity remote


Ok, this forum is for the web site, but it may be that you have "Video Description" turned on. Hit the Xfinity button on your remote Use arrow to go to the settings icon that looks like a gear and hit enter. Arrow down to "Accessibility Settings" and hit enter. Verify that "Video Description" is turned off.

Discussion stats
  • 3 replies
  • 285 views
  • 2 kudos
  • 2 in conversation