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NFL Play by Play Auto Switch to SPA; ABC only

New Poster

NFL Play by Play Auto Switch to SPA; ABC only

So far not getting anywhere with "tech support". 

 

My issue oocurs while trying to watch sports (NFL playoffs) via the Xfinity Stream Website on PC.  All is fine until the game is shown and the play by play comentary switches to SAP.  The SAP button is shaded out and I'm unable to change.  All comericals are in english, and changing to another channel plays in english as well.  This appears to be an ABC audio feed only issue.

 

*Location for reference, Tucson, Arizona.

Official Employee

Re: NFL Play by Play Auto Switch to SPA; ABC only

 

Hello Landow, do you notice the language changing when you watch other ABC content online? Do you have an issue with just live shows or do you notice the same problem with on demand content? 


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New Poster

Re: NFL Play by Play Auto Switch to SPA; ABC only

Just when the game switches to play to play, other programs on same channel in english.

Official Employee

Re: NFL Play by Play Auto Switch to SPA; ABC only

Thank you for that information, I tried testing this today and I wasn't able to duplicate your error which means this problem seems to be isolated to just your setup. Have you tried using a different browser to stream NFL content? Have you tried downloading our Xfinity stream app to watch the games, if so do you get the same problem? 


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