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My online DVR manager has been stuck in sync mode for weeks...

Frequent Visitor

My online DVR manager has been stuck in sync mode for weeks...

...and I've contacted Comacst twice.  Both times they sent a signal to the box, told me to wait, and said someone would contact me.  I received two messages on my answering machine the first time; one from someone who mumbled so badly no one I played it for could understand. The second time was told that "since this is the third time we've tried to contact you, we're closing your ticket."  So, I contacted them again - same solution tried, no follow-up phone calls. I've unplugged both of my dvrs and plugged them back in - nothing.  Is there someone there who understand the problem? I've seen a lot of people on these forums with the same problem but I can't seem to find a solution.

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Official Employee

Re: My online DVR manager has been stuck in sync mode for weeks...

Please send the following information to info[at]xfinitytv[dot]com so I can further assist you. We ask you to e-mail us because we don't want you to release your personal information in a public forum.

 

Name on the Help & Support Forums:

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Makes, Models, and the names of all your set-top boxes:

The name(s) of your set-top box that is giving you issues:

 

Please also include a link to your post so we can accurately track your issue.

 

For more DVR Manager information and questions, please go here.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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