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My DVR won't sync with xfinity internet app

Regular Visitor

My DVR won't sync with xfinity internet app

I set up my new dcx3425 digital box yesterday morning so it has been well over 24 hours and my dr still has nt synced with internet. I can change channels from internet but not record. Just keep saying "syncing". Nobody will help. Do i need to switch to fios?
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Official Employee

Re: My DVR won't sync with xfinity internet app


Recdna wrote:
I set up my new dcx3425 digital box yesterday morning so it has been well over 24 hours and my dr still has nt synced with internet. I can change channels from internet but not record. Just keep saying "syncing". Nobody will help. Do i need to switch to fios?

Thank you for alerting us about this issue. Our team is working on it now and I will update this thread when it is resolved.

Sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Frequent Visitor

Re: My DVR won't sync with xfinity internet app

Comcastjoe: I am having the same problem - it's been about 72 hours for me. Phone support people have no idea what I'm taking about, and someone here said to "wait a few days". Can you help?

Silver Problem Solver

Re: My DVR won't sync with xfinity internet app

can you post what cable box you have?  it can take a few days for it to synch.  

Frequent Visitor

Re: My DVR won't sync with xfinity internet app

DCX3400
Silver Problem Solver

Re: My DVR won't sync with xfinity internet app

you definately have the right box.   try this.  go to your cable box and to the box menu, do you see remote access set up there?  if you do you can delete the set up and let it try it again. If you do not, then its not set up yet.

Frequent Visitor

Re: My DVR won't sync with xfinity internet app

There is no option to delete the setup.

Remote Access Setup option only has "view code" and "go back".

"View code" only displays a temporary code with an expiration date.

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