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Movies not showing up

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Regular Visitor

Movies not showing up

Hey I have been having issues for when I click on Movies it shows nothing under that catagory.  Some of the movie networks work but most do not.  I am using Google Chrome and the only add-ons that are running on which are ConstantGaurd, which is a Comcast product that came with the Nortons download, and the other is DivX Movie Player.  Is this a known issue or is there any way to get the movies to show up.

 

 

And I am subscribed to all movie channels

 

Accepted Solution

Re: Movies not showing up

ok its working now

 

did a little trial and error after i disabled the addons. The addon having issues is the Xfinity Constant Gaurd Suite addon.

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Official Employee

Re: Movies not showing up


r_dirr wrote:

Hey I have been having issues for when I click on Movies it shows nothing under that catagory.  Some of the movie networks work but most do not.  I am using Google Chrome and the only add-ons that are running on which are ConstantGaurd, which is a Comcast product that came with the Nortons download, and the other is DivX Movie Player.  Is this a known issue or is there any way to get the movies to show up.

 

 

And I am subscribed to all movie channels

 


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Movies not showing up

Tried using IE and they do show up.

Official Employee

Re: Movies not showing up


r_dirr wrote:

Tried using IE and they do show up.


There is something in Google Chrome that is not allowing the page to load. Try disabling all ad blocking add-ons and then refresh the page. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Regular Visitor

Re: Movies not showing up

ok its working now

 

did a little trial and error after i disabled the addons. The addon having issues is the Xfinity Constant Gaurd Suite addon.

Official Employee

Re: Movies not showing up


r_dirr wrote:

ok its working now

 

did a little trial and error after i disabled the addons. The addon having issues is the Xfinity Constant Gaurd Suite addon.


Thank you for feedback. I will further look into why this is happening on Chrome.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
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We ask that you post publicly so people with similar questions may benefit.
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Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
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