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Movie "The Ledge" not loading

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Frequent Visitor

Movie "The Ledge" not loading

When trying to watch this movie it appears it is not loading. I get the little commercial for a Showtime show before but the movie does not load. Other movies and shows work just fine without any issues. Could there be a problem with this movie? Any help would be appreciated. Thanks.

Accepted Solution

Re: Movie "The Ledge" not loading

uhhhhman,

 

This video is now playing correctly. Please try playing it again and let me know the results.

 

Thanks for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

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Official Employee

Re: Movie "The Ledge" not loading


uhhhhman wrote:

When trying to watch this movie it appears it is not loading. I get the little commercial for a Showtime show before but the movie does not load. Other movies and shows work just fine without any issues. Could there be a problem with this movie? Any help would be appreciated. Thanks.


Thank you for alerting us about this video.

 

Our team is further looking into why this is not working.I will let you know in this thread when I learn more information or when it is working again.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Official Employee

Re: Movie "The Ledge" not loading

uhhhhman,

 

This video is now playing correctly. Please try playing it again and let me know the results.

 

Thanks for your feedback and sorry for the inconvenience,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Frequent Visitor

Re: Movie "The Ledge" not loading

I checked and it is working now! Thank you very much for your quick response and resolution to the issue!

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