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Motorola DCX3200 not showing up in Xfinity app

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Motorola DCX3200 not showing up in Xfinity app

I recently had a failing cable box replaced with a new Motorola DCX3200. The new box is not included on the incompatible list elsewhere on the xfinity site, so presumably that means it is in fact compatible. Unfortunately it does not appear in the xfinity app on my Android phone for remote control.  I've uninstalled/re-installed the app an cleared data to no effect. Any thoughts on how I can get the box to show up in the app?

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