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Missing Networks on the program grid

Frequent Visitor

Missing Networks on the program grid

I cant program any of the major network ABC, NBC, CBS, FOX. The grid jump from channel 430 to channel 446 missing all those networks.

I can program my DVR only from the TV grid who show all the channels.

Service Expert

Re: Missing Networks on the program grid


moi2fl wrote:

I cant program any of the major network ABC, NBC, CBS, FOX. The grid jump from channel 430 to channel 446 missing all those networks.

I can program my DVR only from the TV grid who show all the channels.


Hmm.  I don't have that issue.  Have you checked your channel lineup on your account?

 

This is a web site that lists all channels for your address:

 

https://www.xfinity.com/support/local-channel-lineup




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New Poster

Re: Missing Networks on the program grid

I have the same problem. Before X1, I frequently programmed my DVR from my computer. Now the online listing is missing several of my channels.

Frequent Visitor

Re: Missing Networks on the program grid

Thanks for your reply indeed https://www.xfinity.com/support/local-channel-lineup show all my channel however you cant program the VCR from it

Official Employee

Re: Missing Networks on the program grid


moi2fl wrote:

Thanks for your reply indeed https://www.xfinity.com/support/local-channel-lineup show all my channel however you cant program the VCR from it


DVR scheduling via the website for non-X1 users is no longer supported. It is available for X1 Cloud DVR subscribers which is likely a free or low cost upgrade. Please call us at 800-XFINITY if interested.

 

All customer can use the XFINITY TV Remote app available for iOS or Android devices to schedule recordings or tune their TVs. You can find that app at https://xfinity.com/apps

 

-ComcastDan




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Frequent Visitor

Re: Missing Networks on the program grid

I have been an x1 customer for 2 years and used to program my vcr from the internet grid. For info the listing also on the iphone apps is missing the channels also jump from 430 to 446 its seems that its a problem with the main networks ABC,CBS,FOX,NBC. The only correct grid is the one on my TV

Service Expert

Re: Missing Networks on the program grid


moi2fl wrote:

I have been an x1 customer for 2 years and used to program my vcr from the internet grid. For info the listing also on the iphone apps is missing the channels also jump from 430 to 446 its seems that its a problem with the main networks ABC,CBS,FOX,NBC. The only correct grid is the one on my TV


Are you using any of the "Filters" options?




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Frequent Visitor

Re: Missing Networks on the program grid

 I am not. The main Networks are missing in regular channel jump from 5 to 14 and HD jump from 430 to 446

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