Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,045

members

39

online now

1,954,704

discussions

Top

Microsoft silverlight

Regular Visitor

Microsoft silverlight

I have been trying to watch Tangled and some others, and when I try a screen comes up that says 

 

"You're almost ready to watch Tangled

Please upgrade your Microsoft Silverlight plug-in to begin watching this video."

 

I have done what it says to do and more. I have uninstalled, reinstalled, restarted my PC, and it still wont work.

 

Please help, Elizabeth

Tags (1)
New Poster

Re: Microsoft silverlight

I am having the same issue. Don't know a solution, just thought I'd chime in.

Official Employee

Re: Microsoft silverlight


JimmyJimmyJimmy wrote:

I am having the same issue. Don't know a solution, just thought I'd chime in.


Try downloading it from here and then try again.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: Microsoft silverlight

I'm at my workplace and am having same problem.  Tried the link you added, but still can't work.  Running Windows Enterprise 64 bit, and error message keeps saying: is not a valid Win32 application.

Regular Visitor

Re: Microsoft silverlight

I have uninstalled and reinstalled 5 times today alone trying to get anything to play this is frustrating! I think it is on comcasts end not ours.

New Poster

Re: Microsoft silverlight

Same thing.  New link does nothing different.  
All other websites that use silverlight working fine.

Only having this problem with Xfinity. 

New Poster

Re: Microsoft silverlight

I am also having the same issue. Netflix works fine(which is silverlight). Im able to see some shows, but not tohers such as The Sopranos and Curb Your Enthusism. I am also thinking this is a comcast issue. Although I dont completely blame them, I dont have much good to say about silverlight. 

New Poster

Re: Microsoft silverlight

I'm on the phone with comcast tech support, no solution yet - have tried all kinds of things, even going to firefox (i'm on chrome), restarting silverlight, reloading, upgrading, enabling, disabling...no change. Why did this just start? i was watching stuff fine until last night??

New Poster

Re: Microsoft silverlight - I HAVE A FIX (temporary)

uninstall silverlight

go to www.oldapps.com/silverlight.php

scroll down and install the last 4. version of silverlight

i did all that - then when you run a video you may get a message that silverlight is out of date, do you want to upgrade or run this time - choose run this time and it'll run

a temporary fix - it's comcast's problem, NOT your computer!!

New Poster

Re: Microsoft silverlight

THANK YOU!!!  I have been fighting with this for a week in order to watch Breaking Bad!  I appreciate your help!