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Microsoft Silverlight plug in

New Poster

Microsoft Silverlight plug in

I'm trying to watch the show, Marie, from the Hallmark channel, and it say I need to upgrade my silverlight plug in. I've done that twice now and then it says to restart my browser. I did that and it still didn't work so then I restarted my computer and that didn't help either. So I tried to watch another show and it worked, I didn't have any problems. 

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Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

I'm trying to watch the show, Marie, from the Hallmark channel, and it say I need to upgrade my silverlight plug in. I've done that twice now and then it says to restart my browser. I did that and it still didn't work so then I restarted my computer and that didn't help either. So I tried to watch another show and it worked, I didn't have any problems. 


Please go to www.xfinitytv.com/computer and tell me what version of Silverlight you have.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Microsoft Silverlight plug in

My Silverlight version:5.1.10411.0

Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

My Silverlight version:5.1.10411.0


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Microsoft Silverlight plug in

What if I have a Mac? Is it the same?

Official Employee

Re: Microsoft Silverlight plug in


Serendipity419 wrote:

What if I have a Mac? Is it the same?


If you have a Mac, please use this link instead:

 

Mac users 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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