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Microsoft Silverlight Installation problem

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Microsoft Silverlight Installation problem

This is the message I receive when trying to watch a movie through Xfinity on my MacBook Pro:

 

We have detected a problem with your Microsoft Silverlight installation (Error 525|2105). To fix this problem please uninstall and reinstall Microsoft Silverlight.

 

I have followed the directions with no succesful results.  When I attempt to reinstall Im prompted with a message saying something to the effect of Silverlight is already on my hard drive.  Additionaly I have tried to uninstall as well as remove any plug-ins associate with Silverlight and still no success when reinstalling. 

 

Any suggestions or step by step on how to fix?

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Official Employee

Re: Microsoft Silverlight Installation problem


donval wrote:

This is the message I receive when trying to watch a movie through Xfinity on my MacBook Pro:

 

We have detected a problem with your Microsoft Silverlight installation (Error 525|2105). To fix this problem please uninstall and reinstall Microsoft Silverlight.

 

I have followed the directions with no succesful results.  When I attempt to reinstall Im prompted with a message saying something to the effect of Silverlight is already on my hard drive.  Additionaly I have tried to uninstall as well as remove any plug-ins associate with Silverlight and still no success when reinstalling. 

 

Any suggestions or step by step on how to fix?


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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Re: Microsoft Silverlight Installation problem

 
My Zip Code: 94589 My Cable Provider: Recommended By Comcast Use Dac: True My Conroller ID: 170 My Map ID: 354 My Persona ID: 10026 My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 98.234.128.94 My operating system: Mac - Undefined My web browser: Safari 5.1 - Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8) AppleWebKit/534.57.2 (KHTML, Like Gecko) Version/5.1.7 Safari/534.57.2 My system type: Desktop Computer Or Other Device My Silverlight version: Unknown My Flash version: 11.6.602 Javascript: Enabled Cookies: Enabled (2703 Bytes). Time Information My Clock Time: Mon Apr 22 2013 09:00:27 GMT-0700 (PDT) Server Clock Time: Mon Apr 22 2013 08:59:22 GMT-0700 (PDT)
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