Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,527

members

70

online now

1,952,601

discussions

Top

March madness.. subscription needed?

New Poster

March madness.. subscription needed?

Hello, I just spent a good 45 minutes desperately trying to watch the long beach state game away from the television but it keeps telling me i need a subscription to tbs/tnt... both channels i already have. This is incredibly frustrating, can a comcast tech help me out?>

Tags (1)
Regular Visitor

Re: March madness.. subscription needed?

I had the same experience.

I am a new Xfinity Internat Blast 20 customer.

The web page gives you the impression that you have access.

Example:

http://screencast.com/t/1rpE2W9Cfa9 => http://screencast.com/t/GyRpCipt

 

But then it asks you to Subscribe and then it sends you to a comcast upsell page.

http://screencast.com/t/aO6CVwDeaDJM => http://screencast.com/t/sAJ8vYaq3

 

As you can see the path is confusing.

I'm not trying to hate. I just want to know is what I am seeing accurate? I have to pay more? or is it a bug that needs fixing? I didn't buy Xfinity TV because I wanted the Online Sports through Internet Only.  Please explain so I know if I need to add to my budget. Is this by design or a bug that needs some fixing?

 

Official Employee

Re: March madness.. subscription needed?


dchan34 wrote:

Hello, I just spent a good 45 minutes desperately trying to watch the long beach state game away from the television but it keeps telling me i need a subscription to tbs/tnt... both channels i already have. This is incredibly frustrating, can a comcast tech help me out?>


Try deleting your cookies and cache and then try again.

 

If it is still not working, try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Does TBS and TNT work on your Xfinity Cable? What type of box do you have?

 


Rizzile wrote:

I had the same experience.

I am a new Xfinity Internat Blast 20 customer.

The web page gives you the impression that you have access.

Example:

http://screencast.com/t/1rpE2W9Cfa9 => http://screencast.com/t/GyRpCipt

 

But then it asks you to Subscribe and then it sends you to a comcast upsell page.

http://screencast.com/t/aO6CVwDeaDJM => http://screencast.com/t/sAJ8vYaq3

 

As you can see the path is confusing.

I'm not trying to hate. I just want to know is what I am seeing accurate? I have to pay more? or is it a bug that needs fixing? I didn't buy Xfinity TV because I wanted the Online Sports through Internet Only.  Please explain so I know if I need to add to my budget. Is this by design or a bug that needs some fixing?


I am sorry Rizzile but March Madness games are only available to Xfinity TV Cable customers who get TNT, TBS, and/or TruTV in their home through their TV.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Regular Visitor

Re: March madness.. subscription needed?

Thanks for the reply Joe!

I understand the current situation now.

Although I would bet more Xfinity Internet only subscribers expect more streaming options than Xfinity TV subscribers. But I will work on my budget.

 

Thanks again for the fast response!

Discussion stats
  • 3 replies
  • 749 views
  • 0 kudos
  • 3 in conversation