Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,805,883

members

59

online now

1,952,181

discussions

Top

Mad Man

New Poster

Mad Man

I changed video resolution on my computer in the middle of starting Mad Men Season 5 Episode 10. Now your site won't let that eposode restart. Error 6036. I can watch any other show, any other episode, just not that one. I cleared Xfinity from Silverlight. Seems the problem is on your end. Make it like I never tried to watch it...so I can watch it...

Tags (1)
Official Employee

Re: Mad Man


Aaargh wrote:

I changed video resolution on my computer in the middle of starting Mad Men Season 5 Episode 10. Now your site won't let that eposode restart. Error 6036. I can watch any other show, any other episode, just not that one. I cleared Xfinity from Silverlight. Seems the problem is on your end. Make it like I never tried to watch it...so I can watch it...


I tested the video and could not duplicate this issue.

 

Try deleting your cookies and cache and then try watching the video again.

 

You said other videos are working but are you referring to after you changed the screen resolution?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 561 views
  • 0 kudos
  • 2 in conversation