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Lost programs on device after App update

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Lost programs on device after App update

I had downloaded two DVR recorded shows onto my device using the Xfinity TV app.  I updated the app this morning and now the shows are no longer showing in the app but on the DVR it says that I cant watch because it is still on my device.  

How do I return them back to the DVR if they are not there to return?   

Thanks

MickeyHead

Official Employee

Re: Lost programs on device after App update

Go to settings->change household account->continue.. This should deregestet your device and return your shows




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