Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,570

members

75

online now

1,953,451

discussions

Top

Lost audio

New Poster

Lost audio

While watching the British open on ESPN I lost audio and can not get any audio on any video.

New Poster

Re: Lost audio

Same problem here.  V frustrating since the adverts have audio.

Official Employee

Re: Lost audio

I have been running the Open for about 30 minutes now and have not seen any audio issues.

 

Please make sure that you have not accidentally muted it. Place your mouse cursor over the video and make sure that you did not accidentally click the speaker button because this mutes the video.

 

Screen shot 2013-07-19 at 11.42.26 AM.png

 

Let me know if this issue is still occurring.

 

Thanks,

Joe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 2 replies
  • 528 views
  • 0 kudos
  • 3 in conversation