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Locked Out of Show with subscription

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Locked Out of Show with subscription

Hi, Previously watched other shows on BBC America without problem.   Have subscription including this channel but lately ever time I try to watch "The Hour" on my IPad, I get the orange key rather than the play now option.   Not sure why I cannot access the show now.    Tried it on my computer and I was able to so it seems it is just an Ipad issue.   Help to fix this????

 

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Re: Locked Out of Show with subscription


mschamber wrote:

Hi, Previously watched other shows on BBC America without problem.   Have subscription including this channel but lately ever time I try to watch "The Hour" on my IPad, I get the orange key rather than the play now option.   Not sure why I cannot access the show now.    Tried it on my computer and I was able to so it seems it is just an Ipad issue.   Help to fix this????

 


Try signing out and then signing back into the app.

 

If it is still not working, try uninstalling then re-installing the app.

 

Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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