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Live TV Streaming stuck at loading screen

Frequent Visitor

Live TV Streaming stuck at loading screen

Upon opening the live streaming tv on my browser, it will show blank columns with the loading icon in the middle. It will stuck forever, I tried letting it load in the background but after a few hours it's still like that. I have tried different browsers (Chrome, Edge, and Firefox) and different PCs to no avail. If I try logging in with my mobile app on my phone (Google Pixel), it will give me a Security 3322 error. Any fix?

Since no devices work, I'm guessing it's something with my setup rather than the devices. I'm using an approved ARRIS Surfboard SB6183 modem with Google Wifi routers – according to the specs they should work.

 

Frequent Visitor

Re: Live TV Streaming stuck at loading screen

And no one answers after 20 hours... :'(

Regular Contributor

Re: Live TV Streaming stuck at loading screen

It looks like the streaming service is no more.  It has been discontinued.

Frequent Visitor

Re: Live TV Streaming stuck at loading screen

Is this confirmed? Is there a source somewhere? Thanks!

Frequent Visitor

Re: Live TV Streaming stuck at loading screen

Come on it's been 5 days since I posted this question and still no one from Comcast giving one single response. What a great service we're getting here.

New Poster

Re: Live TV Streaming stuck at loading screen

Especially with the price they charge...outrageous!

New Poster

Re: Live TV Streaming stuck at loading screen

Actually I had the same problem.  The issue is the latest Windows 10 update they call Creator's Update.  Streaming TV worked up until the upgrade, now it just hangs like you say on the loading the TV guide page.  I've confirmed this as both my computers have done the same things and I've had to back out the update and now it's working again.  Something in the update is screwing things up and I have yet to find out why. 

Frequent Visitor

Re: Live TV Streaming stuck at loading screen

I am indeed on creators update, but my Android devices which uses a dedicated Xfinity Steam app is also not working.
New Poster

Re: Live TV Streaming stuck at loading screen

My iOS devices work fine, but not Windows 10 on laptop. I have done the updates also.

Contributor

Re: Live TV Streaming stuck at loading screen

Welcome to Comcast where they take your money and give you nothing but headaches in return. 

Contributor

Re: Live TV Streaming stuck at loading screen

I don't have Windows 10 and I have the same issues.

New Poster

Re: Live TV Streaming stuck at loading screen

Having same problem for days on my laptop.  Log in and loads to blank screen.  Tried clearing caches and other suggestions, still not working

Contributor

Re: Live TV Streaming stuck at loading screen

Still no response or help from cumcast. Please take more of our money and do less for us!!!
Official Employee

Re: Live TV Streaming stuck at loading screen

Hello all, I can assist you with getting this error message cleared up. When you go to the browser does it let you sign in? Do you get this error when only trying to watch content online? 




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