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License Issue Error 3338 - AirPlay

Posted by
Visitor
Message 1 of 11
2,794 Views

hello

I Am trying to AirPlay from my iPad or my iPhone ,to my Apple TV in my bedroom.
It keeps giving an Error : License Issue 3338 , WHY ?


I already paid too much for Comcast, and now this problem..

So why is this happening?????

 

Please Help

10 REPLIES
Posted by
Service Expert

Message 2 of 11
2,755 Views

Lisapour9808 wrote:

hello

I Am trying to AirPlay from my iPad or my iPhone ,to my Apple TV in my bedroom.
It keeps giving an Error : License Issue 3338 , WHY ?


I already paid too much for Comcast, and now this problem..

So why is this happening?????

 

Please Help


That sounds like an AirPlay/Apple issue.




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Posted by
Official Employee

Message 3 of 11
2,745 Views

Lisapour9808 wrote:

hello

I Am trying to AirPlay from my iPad or my iPhone ,to my Apple TV in my bedroom.
It keeps giving an Error : License Issue 3338 , WHY ?


I already paid too much for Comcast, and now this problem..

So why is this happening?????

 

Please Help


Due to programmer contractual restrictions, AirPlay and other forms of mirroring to external displays is not supported. You can, however, connect an external display to a PC or Mac and use tv.xfinity.com.




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Posted by
New Poster
Message 4 of 11
1,818 Views

Error msg 3388 when trying to use iPad Comcast app to stream xfinity channel to Apple TV.

 

PREVIOUSLY HAD VERIZON, AND COULD STREAM ALL VERIZON TV LISTINGS/PROGRAMS TO APPLE TV.

 

XFINITY NEEDS TO FIX THIS, THEIR ADS STATE THAT YOU CAN WATCH THIS STREAM.  BIG LIE?

 

 

 

Posted by
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Message 5 of 11
1,163 Views
Comcast needs to resolve the airplay with Apple TV. We are paying hundreds of dollars monthly and cannot stream our paid for service when we are traveling, ridiculous!!! Allowed to watch on iPhone but not allowed to watch on a larger screen from my iPhone. Direct tv is sounding better every day.
Posted by
Regular Contributor

Message 6 of 11
1,149 Views

Comcast charges for a 2nd TV. They're afraid if they allow airplay, people will be able to watch cable on a 2nd TV without paying for it.

 

In other words... it's all about Comcast's greed.

Posted by
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Message 7 of 11
1,031 Views

So a laptop running windows or a mac can connect and mirror the picture to projectors, tvs ect. But an android tv box that has no other display is unable to utilize the stream app?? The Vorke android box that I literally use for every other media streaming service available can't be configured to work with xfinitystream??? Seems odd how every other service provider has no problem with it. Never had and issue with Dish Anywhere.....never had an issue with DirecTV Now....never had an issue with SlingTV......Comcast has got to get with the program........ :-( Very Unhappy!!!

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Message 8 of 11
981 Views
This will annoy you even more. They have a Roku app in beta. So you can log in to your account on a Roku plugged into a TV but not an iPad/iPhone. Comcast continues their tradition of being bumbling idiots.
Posted by
Problem Solver

Message 9 of 11
978 Views

Jay317 wrote:
This will annoy you even more. They have a Roku app in beta. So you can log in to your account on a Roku plugged into a TV but not an iPad/iPhone. Comcast continues their tradition of being bumbling idiots.

Its pretty simple, devices that require an external monitor to use are allowed to connect to a tv and view comcast content, while devices that don't require an external monitor cann't.

Posted by
Regular Contributor

Message 10 of 11
969 Views

mvenanzi wrote:

Its pretty simple, devices that require an external monitor to use are allowed to connect to a tv and view comcast content, while devices that don't require an external monitor cann't.


The Roku is only free because it's in beta. Once it's out of beta, they're supposed to start charging a monthly fee.

Posted by
Problem Solver

Message 11 of 11
962 Views

Complexity2 wrote:

mvenanzi wrote:

Its pretty simple, devices that require an external monitor to use are allowed to connect to a tv and view comcast content, while devices that don't require an external monitor cann't.


The Roku is only free because it's in beta. Once it's out of beta, they're supposed to start charging a monthly fee.


Sure, because as you posted earlier, its like adding another tv. I was trying to clear up what devices are and are not allowed to "send" the comcast content to a tv.