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Laptop "video on demand: stuck on "loading"

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Laptop "video on demand: stuck on "loading"

The playback on my laptop suddenly stopped working and screen was stuck on "video loading" when I selected a show to watch.  I did call the xifinity "experts" and of course it was a big waste of time.  I had rebooted computer many times and no help after receiving a "booster signal" from technician.

 

I did find a solution.  First check out youtube on how to clear cache http://www.youtube.com/watch?v=GBsrNS2DSlc

Then go to "System Preferences" and open "Flash Player", go to "Advanced" and check "Allow Adobe to install updates".  After necessary download is completed, reboot and restart xfinity.  That worked for me and hope it helps others. 

 

Cable Expert

Re: Laptop "video on demand: stuck on "loading"

Resetting the Flash settings has been posted multiple times in the forum.  This is certainly not a Comcast issue, but issue with Adobe Flash.  You wouldn't expect a Comcast agent to be your computer tech, that is far beyond the scope of fixing your internet or TV service.

 

There is no booster signal that the CSR could possibly send that would fix your Flash Player issue to your computer.




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