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Kindle Fire HD app not working

New Poster

Kindle Fire HD app not working

A week ago I was given a Kindle Fire HD, that night I downloaded the Xfinity player app and watched several shows, it worked a week after but now when I attempt to play something I get.  Message that the video cannot be loaded. The Wi-Fi connection is fine and I've re-installed the app but still get the same error.

 

Help?

New Poster

Re: Kindle Fire HD app not working

I'm having a similar problem with a Kindle Fire HD. Xfinity player worked fine for several months until recently. Now when I try to watch something, it will say it's 'starting video' then stops and I get a msg saying "Sorry, we've experienced some difficulty starting your video."

 

I tried re-installing the app, but it still doesn't work.

 

Any suggestions?

 

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