Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,806,684

members

48

online now

1,952,672

discussions

Top

Issues with parental settings (even though they are supposed to be off)

New Poster

Issues with parental settings (even though they are supposed to be off)

Hello,

 

I am attempting to watch Homeland on xfinity.com, but keep receiving the message that it is rated TV-MA and that I should go to my parental settings. When I check my parental settings, it says they are off (wish is how I want them to be), but I am still unable to watch homeland. Is there something I am missing?

 

Thank you,

 

 

Tags (1)
Official Employee

Re: Issues with parental settings (even though they are supposed to be off)


tintle713 wrote:

Hello,

 

I am attempting to watch Homeland on xfinity.com, but keep receiving the message that it is rated TV-MA and that I should go to my parental settings. When I check my parental settings, it says they are off (wish is how I want them to be), but I am still unable to watch homeland. Is there something I am missing?

 

Thank you,

 

 


Have you ever turned them on?

 

Is it happening to all videos rated MA?

 

Have you tried a different web browser?

 

Are you logged into a primary account?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe

 

 




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 565 views
  • 0 kudos
  • 2 in conversation