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Issue using TV Go away from home

New Poster

Issue using TV Go away from home

I'm confused.  I'm out of town, and was able to watch "This is Us" (NBC) within less than 24 hours on TV Go.

Today, I've been trying to watch "Chicago PD" (NBC) from last night, and I can't, because it says "Available to watch in home only".

What's up?  I've watched all the episodes of Chicago PD so far this season out of town, so what's changed???

Problem Solver

Re: Issue using TV Go away from home


almicj wrote:

I'm confused.  I'm out of town, and was able to watch "This is Us" (NBC) within less than 24 hours on TV Go.

Today, I've been trying to watch "Chicago PD" (NBC) from last night, and I can't, because it says "Available to watch in home only".

What's up?  I've watched all the episodes of Chicago PD so far this season out of town, so what's changed???


If you are recording these shows, I can understand what happened. If you're not recording the show, it makes no sense. Recorded shows can be watched away from home, but not on demand shows flagged as In-Home.

Official Employee

Re: Issue using TV Go away from home

What’s changed is that NBC either did not pitch a TV Go asset for Chicago PD yet, or there’s been some other delay in making it available.

LHC



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Official Employee

Re: Issue using TV Go away from home

The information that (ComcastLoriHC) shared is correct. Also, if the content says "watch in home only" that is due to rules and restrictions set by the network. If you would like to view this content away from home you can record it and then download it to the "Xfinity Stream" app. This way you can take your favorite shows with you anywhere and watch them anytime.




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Mark it as a solution!solution Icon
New Poster

Re: Issue using TV Go away from home

I also have been trying and the shows are recorded.  my dvr shows are stating this error.  What gives?  

This Video Cannot Be Played

 We've run into a problem while streaming Wake Up Call.

(Error 102100.5: Loading of the specified resource has failed) 

 

ANY SUGGESTIONS?  IM AWAY FROM HOME WANTING TO RELAX BY MYSELF WATCH SOME OF MY SHOWS AND NONE OF THEM WORK... Please help.

 

the details TAB states:

Customer Service Diagnostics

 

Build number
406
OS
Windows 10
Browser
Chrome 62.0.3202.89
Flash version
27.0.0
Status
away from home
Entitlements
cdvr, tve-vod, clinear, est, tve-linear, cvod
Last fingerprint
cloudtv_web_polymer_4.6.1_prod_1510374363692_33600
Stream provider
primetime
Video ID
V8574358798519716473L200316191111010017
Media ID
comcast:dvr:schedule:V8574358798519716473L200316191111010017
Error code
102100.5
Error description
Loading of the specified resource has failed
Error aux info
https://xtvapi.cloudtv.comcast.net/recording/V8574358798519716473L200316191111010017/stream.m3u8?rec...
Video Provider
WPBFD
Video Source
s:VideoObject/Recording
Video Title
Wake Up Call