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Is it trun the "Change the channel from your PC" doesn't work with Economy TV plan?

New Poster

Is it trun the "Change the channel from your PC" doesn't work with Economy TV plan?

When I was updating my setting and under "Change the channel from your PC", it prompts me "Sorry! No compatible cable boxes were found in your household."

 

Then, I chat with a customer service and he/she told me it's because I am having an economy plan. This feature only support "starter" or above.. is that true? I am confuse because in the requirement, there is nothing mentino about the plan differences. Any help/comments are welcome.

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Official Employee

Re: Is it trun the "Change the channel from your PC" doesn't work with Econ


thomaslcy2009 wrote:

When I was updating my setting and under "Change the channel from your PC", it prompts me "Sorry! No compatible cable boxes were found in your household."

 

Then, I chat with a customer service and he/she told me it's because I am having an economy plan. This feature only support "starter" or above.. is that true? I am confuse because in the requirement, there is nothing mentino about the plan differences. Any help/comments are welcome.


The only box I see on your account is a DCT300 which is not a compatible box.

 

Please go here to see what boxes are compatible:

 

http://customer.comcast.com/help-and-support/xfinity-apps/eligible-cable-boxes-cable-tv-app/

 

Then call your local Comcast Service Center and see if you are able to swap or upgrade your box. 

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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New Poster

Re: Is it trun the "Change the channel from your PC" doesn't work with Econ

Thanks for the clarification. I was also wondering would it be the cable box problem, but the rep told me my cable box is fine... and it leads to the confustion.

Silver Problem Solver

Re: Is it trun the "Change the channel from your PC" doesn't work with Econ

if you click the link comcast joe put in his post you will see the boxes that are compatible with the app. My simple motorola digital box no hd is compatible.

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