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Ipad update xfinity app not downloading or playing recordings

New Poster

Ipad update xfinity app not downloading or playing recordings

So app launches but cant play recordings or download. Error message says something like please try again later, having trouble with connection. Wifi is fine. Uninstalled ( which deleted all my downloads) and reinstalled. Saw numerous complaints about same problem on app store but no fixes here on forums. Please help.

New Poster

Re: Ipad update xfinity app not downloading or playing recordings

Having the exact same problem. Hope someone can post a way to fix it.
Problem Solver

Re: Ipad update xfinity app not downloading or playing recordings

Zooshoe,

 

I am sorry for the delay. We are currently working to resolve this issue as quickly as possible. If you are no longer having this issue please let us know by replying to this message. If you have any further questions feel free to reach back out to us.




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Retired Comcast Employee.
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Problem Solver

Re: Ipad update xfinity app not downloading or playing recordings

Zooshoe,

 

I am sorry for the delay. I see that you have spoken with one of our Representatives over the phone regarding this issue. If you are still having this issue please reply to this post. If you have any further questions feel free to reach back out to us.




Community Icon
I am a Retired Official Comcast Employee, and I no longer actively support the forum.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Retired Official Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
Retired Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon

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