Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,875,365

members

1,421

online

29,328

topics

Top

Intermittent - Cannot open recording (in progress) on any device!

New Poster

Intermittent - Cannot open recording (in progress) on any device!

People at Xfinity.  This REALLY needs to get addressed.  Every once in a great while I'm late getting home.  I stroll in at 9:15 and want to start a 9pm MSNBC show being time shifted.  The Xfinity Stream clearly shows "recording".  When I try to watch I get the "that didn't go as planned" message.  I tried it on my iPad 2, my iPhone 6+, and my desktop browser on my brand new laptop (Windows 10).  This happens 50% of the time I try to time shift.  When the show is done recording though I can watch it normally. 

 

I hate to throw this in there, but for the unbelieveable amount of money I pay every month I should NOT be having this trouble.  Please get this fixed immediately!

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 0 replies
  • 284 views
  • 0 kudos
  • 1 in conversation