Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,676

members

46

online now

1,955,029

discussions

Top

Infinity TV keeps droping in middle of shows

New Poster

Infinity TV keeps droping in middle of shows

This is my first night of trying to view infinity tv and I have not been able to watch a full episode of anything. It keeps timing out on me. It's late, there shouldn't be any connection problems. I am ablt to watch more with my Verizon cell hot spot. Very disappointed.

Tags (1)
Official Employee

Re: Infinity TV keeps droping in middle of shows


lbaker5987 wrote:

This is my first night of trying to view infinity tv and I have not been able to watch a full episode of anything. It keeps timing out on me. It's late, there shouldn't be any connection problems. I am ablt to watch more with my Verizon cell hot spot. Very disappointed.


What specific TV show(s) are you trying to watch?

 

Also, are you on a wired or wireless internet connection?

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
Discussion stats
  • 1 reply
  • 750 views
  • 0 kudos
  • 2 in conversation