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Infinity TV Go - Picture freezes but show & sound continues to work perfectly

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Infinity TV Go - Picture freezes but show & sound continues to work perfectly

I've been watching movies and TV shows online for several months with no issue on Infinity TV Go. over the past week every show or movie i play will start but the picture just freezes and plays the same 2 second picture back and forth. the show seems to be working fine as it is playing in the background because the sound quality is unaffected.

 

need help fixing this. I've already tried unistalling google chrome. I also view Netflix and Amazon streaming videos online and do not have any issue with those others services. It seems to be only an issue on this streaming service. below is my computer information and this is happening on any video i click on.

 

My Device Information

My Zip Code:
Unknown
My Cable Provider:
Unknown
Use Dac:
True
My Conroller ID:
18
My Map ID:
13
My Persona ID:
7646
My myDVR Manager Status:
Not Installed
My Set Top Box Names:
Not Installed
My Watchlist setup:
False
Facebook Watchlist Syncing:
Facebook Connect:
My public IP address:
2605:6001:E2c9:E800:3454:E6b9:4938:A6d0
My operating system:
Windows - Undefined
My web browser:
Chrome 48 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, Like Gecko) Chrome/48.0.2564.82 Safari/537.36
My system type:
Desktop Computer Or Other Device
My Silverlight version:
Unknown
My Flash version:
20.0.0
Javascript:
Enabled
Cookies:
Enabled (1960 Bytes).

Time Information

My Clock Time:
Sat Jan 23 2016 09:30:23 GMT-0600 (Central Standard Time)
Server Clock Time:
Sat Jan 23 2016 09:30:17 GMT-0600 (Central Standard Time)
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