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Inconsistent Playback problems - Silverlight error

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Inconsistent Playback problems - Silverlight error

Where to start...

I have tried to watch some videos.  Each episode of 'The Hour' results in an error message 'You are almost ready to watch.  Update Silverlight'  Some episodes of 'Portlandia' play (S3E4) but others do not (S3E5).  I have tried in chrome IE9 and mozilla with the same results.  My Silverlight is current - and as evidenced by the playback that works - is ok.

 

what is going on?

 

regards,

bill.

My details from http://xfinitytv.comcast.net/computer are as follows:

My Device Information My Zip Code: 19146 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 169.145.3.23 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31

Javascript: Enabled Cookies: Enabled (2847 Bytes) Time Information My Clock Time: Tue Jan 22 2013 23:13:04 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Jan 22 2013 23:13:05 GMT-0500 (Eastern Standard Time)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, C, Br, Cx, Bt, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bp, Cw, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
 

 

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Official Employee

Re: Inconsistent Playback problems - Silverlight error


beast_man1 wrote:

Where to start...

I have tried to watch some videos.  Each episode of 'The Hour' results in an error message 'You are almost ready to watch.  Update Silverlight'  Some episodes of 'Portlandia' play (S3E4) but others do not (S3E5).  I have tried in chrome IE9 and mozilla with the same results.  My Silverlight is current - and as evidenced by the playback that works - is ok.

 

what is going on?

 

regards,

bill.

My details from http://xfinitytv.comcast.net/computer are as follows:

My Device Information My Zip Code: 19146 My Cable Provider: Recommended By Comcast My myDVR Manager Status: Activated My Set Top Box Names: DVR 1 My Queue setup: False Facebook Queue Syncing: False Facebook Connect: False My public IP address: 169.145.3.23 My operating system: Windows - Undefined My web browser: Chrome 24 - Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.17 (KHTML, Like Gecko) Chrome/24.0.1312.52 Safari/537.17 My system type: Desktop Computer Or Other Device My Move player version: Not Installed My Silverlight version: 5.1.10411.0 My flash version: 11.5 R31

Javascript: Enabled Cookies: Enabled (2847 Bytes) Time Information My Clock Time: Tue Jan 22 2013 23:13:04 GMT-0500 (Eastern Standard Time) Server Clock Time: Tue Jan 22 2013 23:13:05 GMT-0500 (Eastern Standard Time)
My Account Information Primary Account: True Provider Codes: S, Bi, Bj, Cy, Bq, Ce, Cd, Cf, Aw, Ar, Cg, Cq, Da, Cu, Au, Bv, B, Cz, U, C, Br, Cx, Bt, H, Ad, Bw, D, Al, Bh, Ci, A, Y, Bx, Bb, Bc, Cp, Bu, By, Cn, Ax, Bs, At, Ct, Cb, Ch, Cs, E, Aj, Cv, Bz, Bm, Co, Bl, Bp, Cw, Bo, J, Cc, F, M, Bn Internet Subscriber: True Cable TV Subscriber: True Voice Subscriber: True
 

 


Completely uninstall Silverlight from your computer. Then download and install Silverlight from the appropriate link below:

 

Windows users 

 

This is a patched version that fixes most video playback issues and gets you out of the "Please install/upgrade Silverlight" loop.

 

Follow all the on-screen instructions and then try playing videos again. Let me know the results.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support




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