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In Treatment Connection error 3305

New Poster

In Treatment Connection error 3305

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. 🙏🏼🙏🏼


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Expert

Re: In Treatment Connection error 3305


@inevertan wrote:

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. 🙏🏼🙏🏼


verified that the HD will not play however the SD version and TVgo both continue to work. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.


All Replies
Expert

Re: In Treatment Connection error 3305


@inevertan wrote:

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. 🙏🏼🙏🏼


verified that the HD will not play however the SD version and TVgo both continue to work. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

New Poster

Re: In Treatment Connection error 3305

HBO Go is working for me....thank you VERY much!!🤗

Official Employee

Re: In Treatment Connection error 3305

Hi, inevertan - On what device did you try to access "In Treatment"?

New Poster

Re: In Treatment Connection error 3305

I was using my iPad Pro.

Expert

Re: In Treatment Connection error 3305


@ComcastElla wrote:

Hi, inevertan - On what device did you try to access "In Treatment"?


for the test I used a desktop connected by ethernet

New Poster

Re: In Treatment Connection error 3305

I can finish the series using HBO GO....so I am pleased. Thank you for your efforts in helping me!

Official Employee

Re: In Treatment Connection error 3305

@Rustyben - I just tried to watch it on my iPhone, didn't get any issues. Could you please try again? 

 

@inevertan - Thank you for letting me know!

Expert

Re: In Treatment Connection error 3305


@ComcastElla wrote:

@Rustyben - I just tried to watch it on my iPhone, didn't get any issues. Could you please try again? 

 

@inevertan - Thank you for letting me know!


on iphone same error (used HD on-demand)

Official Employee

Re: In Treatment Connection error 3305

@Rustyben - In-home or out-of-home? 

Expert

Re: In Treatment Connection error 3305

in home. the SD worked fine.

Official Employee

Re: In Treatment Connection error 3305

@Rustyben - I let the appropriate team know about this issue. No ETA 

New Poster

Re: In Treatment Connection error 3305

How do I mark your reply to me as a “best answer?” Cannot figure out how to do this.

Official Employee

Re: In Treatment Connection error 3305

@inevertan - Click on three dots (right next to timestamp) and click "Select this answer".

New Poster

Re: In Treatment Connection error 3305

I wish....but that option is not listed for me....not even an option. 

Expert

Re: In Treatment Connection error 3305


@inevertan wrote:

I wish....but that option is not listed for me....not even an option. 


did you go to top right of web page and select 'log in'?

New Poster

Re: In Treatment Connection error 3305

Thank you! I have been visiting through the link that was emailed to me. New to this....your answer was selected as the best. Thank you for all your help, Rustyben!

New Poster

Re: In Treatment Connection error 3305

I’m in Mexico on vacation and can’t watch any thing on my DVR or any live tv. Chatted with tech she sent a signal to refresh my app and had me log off and then back on. Still nothing. Doesn’t work back home in California either
Expert

Re: In Treatment Connection error 3305


@Rafaelitag wrote:
I’m in Mexico on vacation and can’t watch any thing on my DVR or any live tv. Chatted with tech she sent a signal to refresh my app and had me log off and then back on. Still nothing. Doesn’t work back home in California either

out of the country, streaming is not allowed. before leaving you can download completed recordings and play them back anywhere.

Official Employee

Re: In Treatment Connection error 3305

Hello All, 

 

This issue should now be resolved. If you are still receiving error 3305 when attempting to stream, please reach out in a private message so I can investigate this further. To send a private message click on my name "ComcastChe", then click private message me. 

 

 

New Poster

Re: In Treatment Connection error 3305

Thank you for your help!
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Official Employee

Re: In Treatment Connection error 3305

You're welcome @inevertan