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In Treatment Connection error 3305

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In Treatment Connection error 3305

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. πŸ™πŸΌπŸ™πŸΌ

Accepted Solution

Re: In Treatment Connection error 3305


@inevertan wrote:

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. πŸ™πŸΌπŸ™πŸΌ


verified that the HD will not play however the SD version and TVgo both continue to work. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

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Service Expert

Re: In Treatment Connection error 3305


@inevertan wrote:

Season 3 Episode 23 Jesse....My hope is that someone will be able to fix this so I can finish this series. πŸ™πŸΌπŸ™πŸΌ


verified that the HD will not play however the SD version and TVgo both continue to work. I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.




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New Poster

Re: In Treatment Connection error 3305

HBO Go is working for me....thank you VERY much!!πŸ€—

Official Employee

Re: In Treatment Connection error 3305

Hi, inevertan - On what device did you try to access "In Treatment"?


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Re: In Treatment Connection error 3305

I was using my iPad Pro.

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Re: In Treatment Connection error 3305


@ComcastElla wrote:

Hi, inevertan - On what device did you try to access "In Treatment"?


for the test I used a desktop connected by ethernet




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Re: In Treatment Connection error 3305

I can finish the series using HBO GO....so I am pleased. Thank you for your efforts in helping me!

Official Employee

Re: In Treatment Connection error 3305

@Rustyben - I just tried to watch it on my iPhone, didn't get any issues. Could you please try again? 

 

@inevertan - Thank you for letting me know!


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Service Expert

Re: In Treatment Connection error 3305


@ComcastElla wrote:

@Rustyben - I just tried to watch it on my iPhone, didn't get any issues. Could you please try again? 

 

@inevertan - Thank you for letting me know!


on iphone same error (used HD on-demand)




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Official Employee

Re: In Treatment Connection error 3305

@Rustyben - In-home or out-of-home? 


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Service Expert

Re: In Treatment Connection error 3305

in home. the SD worked fine.




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Official Employee

Re: In Treatment Connection error 3305

@Rustyben - I let the appropriate team know about this issue. No ETA 


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New Poster

Re: In Treatment Connection error 3305

How do I mark your reply to me as a β€œbest answer?” Cannot figure out how to do this.

Official Employee

Re: In Treatment Connection error 3305

@inevertan - Click on three dots (right next to timestamp) and click "Select this answer".


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New Poster

Re: In Treatment Connection error 3305

I wish....but that option is not listed for me....not even an option. 

Service Expert

Re: In Treatment Connection error 3305


@inevertan wrote:

I wish....but that option is not listed for me....not even an option. 


did you go to top right of web page and select 'log in'?




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New Poster

Re: In Treatment Connection error 3305

Thank you! I have been visiting through the link that was emailed to me. New to this....your answer was selected as the best. Thank you for all your help, Rustyben!

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