Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,809,470

members

47

online now

1,954,945

discussions

Top

If I'm able to login to a channel's website through my cable tv provider, Xfinity, why can't I through Roku?

New Poster

If I'm able to login to a channel's website through my cable tv provider, Xfinity, why can't I through Roku?

This is what I don't understand:

  1.     If I'm able to login to a channel's website through mycable tv provider, Xfinity, why can't I do the same through Roku?
  2.     Why am I able to watch a show on the channel's website, though I'm required to login through my cable tv provider, Xfinity, but I can't watch the same show through Xfinity OnDemand?


The only reason I bought the Roku device is because some apps are no longer supported on my aging television.  Since I got the Roku, however, I much prefer it verus streaming via my laptop.  

And since OnDemand is so often problematic (errors, crashes, not available), I greatly prefer Roku.   I wouldn't be complaining if I once wasn't able to watch the same shows through Roku that I'm unable to watch today through Roku.

What is the deal?

Discussion stats
  • 0 replies
  • 236 views
  • 0 kudos
  • 1 in conversation