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INFINITY Player upgrade

New Poster

INFINITY Player upgrade

I am not being promted to install in Infinity Player so I can watch movies on  line.

Please assist

Silver Problem Solver

Re: INFINITY Player upgrade

when you click to watch a movie online what happens, maybe you already have it, its called silverlight

New Poster

Re: INFINITY Player upgrade

this is the error I get whenever I try to view an online movie

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

 

 

 

Silver Problem Solver

Re: INFINITY Player upgrade

I dont know what computer you have but if its a windows machine go to your control panel and to add remove programs see if microsoft silverlight is listed there.  If it is remove it.  then restart your pc then try to watch the movie again and see if it prompts you to install it.   I will guess that your install is corrupt and you need a new version.

New Poster

Re: INFINITY Player upgrade

still getting this error

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4
Silver Problem Solver

Re: INFINITY Player upgrade

what browser are you using? try firefox

Official Employee

Re: INFINITY Player upgrade


CLP22 wrote:

still getting this error

 

Xfinity Video Player Upgrade

Upgrade your Xfinity Player!

In order to watch On Demand Online videos with "HD-Like" picture quality, you need to install the new Xfinity Player

We're sorry, but for watching On Demand Online videos the following browsers are NOT officially supported at this time:

  • Windows XP: Safari 3/4
  • Windows Vista:  IE 6, Safari 3/4
  • Windows 7:  IE 6/7, Safari 3/4
  • Mac OS 10.4.11+:  IE 6/7/8, Chrome 4

Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

 

Also, please send the URLs of the videos that you are trying to watch.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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