Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,343

members

6

online now

1,953,181

discussions

Top

IE 10 and Silverlight.

ANSWERED
New Poster

IE 10 and Silverlight.

I am running windows 8 and IE 10 with the latest Silverlight.  Videos will play approximately 1/2 to 2/3rds of the way through till they come to a commercial break.  At this  point I am told I have a problem with my Silverlight or Flash player and to remove and reinstall.  I have done so several times and still cannot watch a video all the way through.  I am attempting to watch Beyond Scared straight,  OK version.

Accepted Solution

Re: IE 10 and Silverlight.

Thoiught you should know, Microsoft posted a new Flash upgrade for IE and everything is working just fine at the moment.  Thank you for your support and attempt to help.

View answer in context
Tags (1)
Official Employee

Re: IE 10 and Silverlight.


dbilder wrote:

I am running windows 8 and IE 10 with the latest Silverlight.  Videos will play approximately 1/2 to 2/3rds of the way through till they come to a commercial break.  At this  point I am told I have a problem with my Silverlight or Flash player and to remove and reinstall.  I have done so several times and still cannot watch a video all the way through.  I am attempting to watch Beyond Scared straight,  OK version.


Please go to www.xfinitytv.com/computer and copy the information you see on-screen and paste it in this thread so we can further assist you.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: IE 10 and Silverlight.

Here is the information you requested.  However, my About IE screen shows the following:  10.0.9200.16266 update version 10.0.1 KB2761465.   My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.183.233.127 My operating system: Windows - Windows NT 6.2 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; InfoPath.3) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r377 Javascript: enabled Cookies: Enabled (608 Bytes) Time Information My Clock Time: Tue Jan 8 21:11:41 PST 2013 Server Clock Time: Tue Jan 8 21:10:33 PST 2013

Official Employee

Re: IE 10 and Silverlight.


dbilder wrote:

Here is the information you requested.  However, my About IE screen shows the following:  10.0.9200.16266 update version 10.0.1 KB2761465.   My Device Information My Zip Code: Unknown My Cable Provider: Unknown My myDVR Manager Status: Unknown My Set Top Box Names: Unknown My Queue setup: False Facebook Queue Syncing: false Facebook Connect: False My public IP address: 67.183.233.127 My operating system: Windows - Windows NT 6.2 My web browser: Explorer 9 - Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; InfoPath.3) My system type: Desktop computer or other device My Move player version: Not Installed My Silverlight version: 5.1.10516.0 My flash version: 11.3 r377 Javascript: enabled Cookies: Enabled (608 Bytes) Time Information My Clock Time: Tue Jan 8 21:11:41 PST 2013 Server Clock Time: Tue Jan 8 21:10:33 PST 2013


Try using a different web browser and let me know if it works. This is not a permanent solution but it will help us narrow down your issue.

 

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark it as a solution!solution Icon
New Poster

Re: IE 10 and Silverlight.

Thoiught you should know, Microsoft posted a new Flash upgrade for IE and everything is working just fine at the moment.  Thank you for your support and attempt to help.

Discussion stats
  • 4 replies
  • 1200 views
  • 0 kudos
  • 2 in conversation