Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,807,362

members

24

online now

1,953,194

discussions

Top

I lost the X11 TV app connection.

Regular Visitor

I lost the X11 TV app connection.

Lost the connection on iPad and iPhone.  Screen tells me service is available in my area, I log in to add device, but it takes me right back to Service available page. 

 

I tried to call comcast last night...spoke to TV rep...the transferred to wireless...then to app dept....then back to TV. That's when I hung up because I was tired of the run around and giving my account info again  and again. 

 

any ideas on what dept to call and if it's been solved before, can I give them some direction? 

Service Expert

Re: I lost the X11 TV app connection.


Salgal33 wrote:

Lost the connection on iPad and iPhone.  Screen tells me service is available in my area, I log in to add device, but it takes me right back to Service available page. 

 

I tried to call comcast last night...spoke to TV rep...the transferred to wireless...then to app dept....then back to TV. That's when I hung up because I was tired of the run around and giving my account info again  and again. 

 

any ideas on what dept to call and if it's been solved before, can I give them some direction? 


on a desk/laptop use a browser to go to http://xtv.comcast.net and login. If it works there try uninstalling and reinstalling the smart device apps.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 284 views
  • 0 kudos
  • 2 in conversation