Welcome to Comcast Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,808,427

members

22

online now

1,954,211

discussions

Top

I log in to my account and try to watch a video and it won't load

New Poster

I log in to my account and try to watch a video and it won't load

after logging in i have tryed to watch several difrent shows and all of them never load can someone help

Service Expert

Re: I log in to my account and try to watch a video and it won't load


GardnerJohnIV wrote:

after logging in i have tryed to watch several difrent shows and all of them never load can someone help


Try clearing your cache and then closing/reopening your browser and attempt to watch again....  also ensure that you have disabled any ad blocking extensions/settings within your browser.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.

Was your question answered? Mark it as an accepted solution!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark it as a solution!solution Icon

Discussion stats
  • 1 reply
  • 190 views
  • 0 kudos
  • 2 in conversation