Welcome to Xfinity Help & Support Forums
Find solutions, share knowledge, and get answers from customers and experts

New to the Community? Start here.

5,873,919

members

1,148

online

29,064

topics

Top

I can't access my xfinity in Berlin

New Poster

I can't access my xfinity in Berlin

I can't access my xfinity in Berlin, Germany. I had an online chat before we headed to Germany and was told we would be access our Xfinity in Berlin.  I get error TVAPP-00408. Thanks

Official Employee

Re: I can't access my xfinity in Berlin


@jimwill52 wrote:

I can't access my xfinity in Berlin, Germany. I had an online chat before we headed to Germany and was told we would be access our Xfinity in Berlin.  I get error TVAPP-00408. Thanks


Sorry, you were misinformed, there's no access out of country.


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Service Expert

Re: I can't access my xfinity in Berlin

adding... for next time you travel you can download while in usa and playback anywhere without using internet data at all.




Community Icon
I am not a Comcast employee, I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help. For information on the program click here.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee. I am a paying customer just like you!
I am an XFINITY Forum Expert and I am here to help.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am not a Comcast employee.

Was your question answered?
Mark an Answer!solution Icon

Official Employee

Re: I can't access my xfinity in Berlin


@Rustyben wrote:

adding... for next time you travel you can download while in usa and playback anywhere without using internet data at all.


Adding,so you don't get more misinformation, you can only download to a mobile device through the Xfinity stream app, not through the Xfinity stream website


Community Icon
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am an Offical Comcast Employee.
Official Employees are from multiple teams within Comcast.
We ask that you post publicly so people with similar questions may benefit.
Was your question answered? Mark a Best Answer!solution Icon
Community Icon
I am a Comcast Employee.
Please post so people with similar questions may benefit.
Was your question answered?
Mark a Best Answer!solution Icon

Special Events
FIFA World Cup 2018 on Xfinity See More
Discussion stats
  • 3 replies
  • 269 views
  • 0 kudos
  • 3 in conversation