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I always get choppy playback

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I always get choppy playback

95% of the time I seem to get very choppy playback watching shows online.   This is very frustrating.


I can watch maybe 1-5 minutes of xfinity video (for example bates motel) - and then playback stops and buffers for what seems like at least a minute - and then plays 1-5 minutes and repeats. 





My Device Information My Zip Code: 97123 My Cable Provider: Unknown Use Dac: false My Conroller ID: 188 My Map ID: 132 My Persona ID: 7545 My myDVR Manager Status: activated My Set Top Box Names: Downstairs My Queue setup: false Facebook Queue Syncing: false Facebook Connect: false My public IP address: XX.XX.XX.XX My operating system: Windows - Windows NT 6.2 My web browser: Explorer 10 - Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729; HPDTDFJS) My system type: Desktop computer or other device My Silverlight version: 5.1.20125.0 My Flash version: 11.7.700.169 Javascript: enabled                     Cookies: Enabled (2618 Bytes). Time Information My Clock Time: Sun Apr 14 17:24:24 PDT 2013 Server Clock Time: Sun Apr 14 17:24:22 PDT 2013 My Account Information

In Home Authenticated: false Primary Account: true Provider Codes: s, bi, bj, cy, bq, ce, cd, cf, g, ak, aw, ar, dc, dd, cg, cq, da, cu, au, bv, b, cz, u, cr, c, br, cx, bt, cm, h, ad, bw, d, al, bh, ci, a, y, bx, bb, bc, cp, bu, by, cn, ax, bs, at, ct, cb, ch, cs, e, aj, cv, bz, db, bm, co, bl, bk, bp, cw, cj, bo, j, cc, f, m, bn Internet Subscriber: true Cable TV Subscriber: true Voice Subscriber: true

How can this get fixed?

Tags (3)
Silver Problem Solver

Re: I always get choppy playback

are you wired or going wireless.  I can tell you I have no issues.  Have you tried these videos on your cable box and do they work there.

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