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How many xfinity tv remote controlled cable box limit.

SOLVED
Posted by
New Poster
Message 1 of 4
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How many xfinity tv remote controlled cable box limit.
I have 1 DCX3400M and 3 RNG150N HD terminals. Xfinity tv app only sees DVR and 2 Hd terminals
1 ACCEPTED SOLUTION

Accepted Solutions
Posted by
New Poster
Message 4 of 4
2,357 Views
Solution
Replaced the RNG150N cable box, tech setup the Comcast required Internet settings. 10 minutes later new TV1 terminal showed up as device that was not eligible to be used as tv remote. 12 hours later everything was working correctly.
3 REPLIES
Posted by
Cable Expert

Message 2 of 4
2,239 Views

I would believe it's an account issue and not a system limitation.

 

The Comcast Cares Team has been notified for an official response during the business week.




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Posted by
Official Employee

Message 3 of 4
2,206 Views

Ttwd,

 

Like JayInAlg said, this sounds like more of an account issue.

 

Please send the following information in a private message to me so I can further assist you.

 

I ask you to PM me because we don't want you to release your personal information in a public forum.

 

Your comcast.net e-mail address or Comcast ID user name:

Account Number:

Zip code:

Name of your RGN150N that is not working:

 

Please also include a link to this post so we can accurately track your issue.

Thanks,
Joe
XfinityTV.com/Xfinity.com Support
Twitter: @XfinityTVJoe




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I am an Offical Comcast Employee.
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Please post so people with similar questions may benefit.
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Mark it as a solution!solution Icon
Posted by
New Poster
Message 4 of 4
2,358 Views
Solution
Replaced the RNG150N cable box, tech setup the Comcast required Internet settings. 10 minutes later new TV1 terminal showed up as device that was not eligible to be used as tv remote. 12 hours later everything was working correctly.